FAQ
Please click the below appropriate category for your query.If you can't find your answers, please feel free to contact us.
Registration
Q.How can I register my profile on Chavara Matrimony?
Visit the Chavara Matrimony Website/App
Click on ''Register Free'': Look for the registration button on the home screen.
Fill Out the Form: Provide the required details, such as your name, age, education, contact information etc.
You can either choose Online Registration or Offline Registration.
For Offline Registration (Profile submission through network Branches)
You can visit any of our Chavara Family Welfare Centre Offices , and fill up the Matrimonial Registration form manually.
Q.What are the things I should keep in mind while creating a matrimonial profile?
While creating a matrimonial profile
You should only provide accurate information.
You should fill each and every field in the profile correctly and accurately.
You should only include valid phone numbers and Email ID.
You should submit the details of your ID proofs
Verify all details before submitting
Q.What is Chavara ID? Is it important?
The Chavara ID is a unique identification number assigned by our system when creating a profile. It serves to identify your profile, and other members can use the Profile ID search feature on ChavaraMatrimony.com to find your profile.
Q.Can I choose my own Chavara ID?
No, you can’t choose your own Chavara ID. All members will be provided with a unique ChavaraID which cannot be changed. Password provided initially can be changed as needed by the user.Please note: Upon upgrading or re-registering, your unique Chavara ID will remain the same. All previous data and history will be preserved, and nothing will be lost.
Q.Why does it take 24 hrs for free membership verification?
Verification of each profile is done manually. Our support team meticulously verifies each and every profile carefully on specific criterion before it is added to our database. All candidates are contacted over the phone for confirmation of details and authenticity. An E-mail will be sent to you once the profile is validated and added. Hence, it takes 24 working hours to activate all the profiles that are being added in one particular day.
Q.What information will be displayed to members from my matrimonial profile?
Free members can view only some of your details. They cannot view your contact and family details. Premium members can view all your details.
Q.Why should I register in ChavaraMatrimony.com site?
Most trusted Kerala Christian Matrimonial service since 1996.
Dedicated Relationship manager.
Kerala Christian Matrimonial Portal that hosts the largest number of weddings.
100% verified Matrimonial profiles.
Updates you on new registrations through Chavara Weekly Digital Magazine.
Managed by Kerala Catholic Priests.
Contact members by telephone, message, live chat or video chat.
Mobile App for Android and IOS.
Q.The Registration form seems to be a bit lengthy. Do I need to fill it entirely?
We understand that it may become tedious for you to fill in a long form in one single shot. However, matrimony is a serious commitment and it is important to convey detailed information to the interested members. The more information you provide about yourself, the more likely you are to be contacted by other members of Chavara Matrimony.com. So please do take the time and effort to complete your profile.
Q.Is it mandatory to submit ID proof for registration?
Yes, ID proof is mandatory for matrimonial registration by Indian IT Act.
Free Membership
Q.What are the features and benefits of a Free Membership?
Free membership is a feature which helps a user to understand what Chavara Matrimony.com is.
Free Membership is valid for a limited period of one month.
Helps to test the availability of matching profiles.
Helps to confirm you are getting enough responses.
Enables a user to send a pre-defined message to another member.
Enables a user to respond to all interested messages.
Insert up to 13 photographs.
Click here to submit your profile now.
Q.On what criteria is a profile validated?
All details entered by you are closely scrutinized. Profiles that are submitted by underageD people, profiles that contain abusive content and profiles with invalid data will be ignored. We try and maintain the highest quality in the database. We stand to serve only those members who are serious about marriage and make use of the service.
Q.Can a free member send personalized messages to another member?
No, Free Members can only send a pre-defined message expressing interest to a member. When a premium member contacts you, their message will be sent to your email ID and it will be stored in your ''Interest Received'' page.
Q.Is there a limit on the number of messages a free member can send in a day?
Yes, there is a limit. A Free member can send a maximum of five messages per day.
What are the details an interested member is allowed to view in a profile?
Premium members can view all details including your family & contact details but a free member can view only your basic information
Q.How can I extend the validity period of a free membership?
By upgrading your free membership to premium membership, you may continue to access your matrimony profile up to the validity from the date of activation, or up to the marriage. If you are not upgrading your profile, it will be visible to other premium members only for an extended period of three months. During this period, you can upgrade your matrimonial profile to a Premium Membership.
Q.It has been a few days since I registered and created my profile, yet it is still not activated. What is the reason?
We activate profiles only after strict manual verification. Our executive will contact you in the phone number you have provided for verification. If there is no response or the number is invalid, we will not activate your profile until you contact us for activation.
Premium Membership
Q.How to become a Premium Member?
Register your profile through Online Registration or fill up the Registration form through our branch offices.After submitting, upgrade your profile to premium membership by choosing the suitable payment mode.Click here for payment options.
Q.What are the features and benefits of Premium Membership?
You can avail the following benefits as a premium member:
Do an extensive search for a suitable profile.
Contact matches through personalized messages, Phone calls, Live Chat and Video Chat.
Send and receive personalized messages.
Customer care support.
Chavara Matrimony will initiate contact with members you are interested to connect with.
Profile insertion in Chavara Weekly Digital Magazine.
Branches all across Kerala, Mumbai, Delhi and Bangalore.
Receive CFWC Weekly Digital Magazine fortnightly with details of latest registrations.
Insertion of wedding photos in our CFWC weekly digital magazine and website (If married through ChavaraMatrimony.com).
Q.How do I upgrade my free matrimonial profile to a Premium Membership?
You can choose any of the payment methods specified on our site to upgrade your profile to Premium Membership. Either make your payment directly by visiting any of our offices or send payments to our offices by cash, We also accept online payments through credit card/ debit card/ net banking/ Google Pay /anywhere banking.
Q.Why am I still a Free Member even after made payment?
On receipt of your payment, your free matrimonial profile will be verified using the telephone number/s you have provided. After the successful verification of your profile, it will be upgraded immediately and you will receive a confirmation email with new login credentials of your profile.
Q.Q.What are the benefits of Re-registration?
Only premium members are eligible to re-register their profiles. By choosing to re-register, you can continue to access your matrimonial profile and enjoy the benefits of premium membership features at a reduced cost.Once your profile is re-registered, it will be treated as a new profile and will appear at the top of the match results page, giving it increased visibility. This means that your profile will be showcased alongside newly created profiles, helping you connect with other members more easily.In addition, all your previous data and history will remain intact, ensuring that nothing is lost in the process. This re-registration option allows you to refresh your profile while maintaining continuity in your matrimonial journey.
Q.What are the types of premium membership plans?
Diamond Plus: 15 months
Diamond: 12 months
Gold: 6 months click here for more details about these memberships
Members Login
Q.How do I Login?
On ChavaraMatrimony.com, you can log in to your profile using multiple credentials: your CHAVARA ID and password, your email ID and password, your mobile number and password, or by using OTP (One-Time Password) or Google login.
Q.Why is the message ''Invalid Chavara ID / Password'' being displayed when I try to login?
You could have received these messages due to any of the below reasons.
You might have entered incorrect spelling, please check again and enter correct details
Unnecessary spaces in the Matrimony ID typed. Ensure that you don’t add any spaces For E.g. It should be CM60021 not CM600 21.
Q.I forgot my CHAVARA ID / Password. What should I do?
Click on the Forgot Password link in the page, (just near to member login) provide your CHAVARA ID OR Email ID Or Mobile number .You will receive an OTP to the registered mail id , from there you can reset the password .Incase if you have forgotten your CHAVARA Id and Email ID and can’t remember it at all, please feel free to contact us
Q.Why is the message ''Sorry! Your Membership is Expired/Invalid.'' being displayed when I try to login?
A free membership or premium membership is available only for a limited period. When a user crosses this period, the membership expires. You can upgrade your membership to a premium membership and continue to access our matrimonial services.
Q.I have entered the correct Chavara Id and password but can’t login, what should I do?
The reason for this could be related to your Internet Browser.Please try the following to resolve your problem:
Open your browser first.
Press Shift+Ctrl+Delete key at once.
You will get a pop up window with clear browsing data button.
Click on the button to remove browser histories.
Then try browsing ChavaraMatrimony.com again.
Search Options
Q.What are the different types of Searches?
There are various types of searches by which you can search for your suitable life partner. Our user friendly search options are:
Partner search
Enables you to view profiles according to the age, height, denomination, marital status, education , occupation, Working country, Native country, Physical status, Family status, Body type, Complexion, Annual income, Employement catogery, Profile created by, Residing country, Branch name, Life Habits etc.
Keyword Search
You can find candidates based on keywords you have mentioned. The profiles matching to the keywords you have entered will be listed after this search. E.g.: Search by Name/ Native Place/ Qualification/ House name etc
Near me search
You can easily find candidates in your nearby area by logging into our platform. Once logged in, you’ll have access to a list of potential candidates based on your location, allowing you to connect with those who are nearby and best suited for your needs
Member Search
You can find a particular member using their Chavara ID.
Q.Do I need to enable my location?
Yes, to find candidates near you, you'll need to enable location services on the mobile platform. This allows us to display the most relevant results based on your geographic area.
Q.What is ‘My Matches’?
My matches section is a matchmaking tool which automatically matches you with other suitable profiles according to your preferences.
Q.I get the message 'Sorry! No matches found' while using member search. Why is it so?
The candidate you are searching for might have been removed from our website or you might have entered the incorrect Chavara ID.
Q.I get the message 'Sorry!! This profile is under Verification/ Hidden/ Inactive'. Why is it so?
That may be due to the following reasons:
The candidate you are searching for might have been married or the marriage might have been fixed.
The profile you are searching for is hidden from others.
The profile you are searching for is still under verification process.
The candidate you are searching for might have been blocked due to violation of our terms and conditions.
Q.I get the message 'Contact details of 14 profiles can be viewed today.' Why is it so?
You get this message because there is a limit to the number of profiles [contact details] you are allowed (Premium Members) to view each day (24 Hours).
Q.Can I search profiles of the same gender?
No, you are allowed to search profiles of the opposite gender only.
Q.I am a Non-member, How do I view a particular member’s profile?
Enter the matrimonial ID/Chavara ID of the member in the 'Search by ID' section of the home page. The profile details will be displayed.
Q.I get an error message 'No matching records found' while searching for the profiles. Why is it so?
It could be due to your search criteria. If you are searching for particular narrow categories, try to broaden your search.
Messages
Q.How do I send personalized messages to the other members?
All premium members can send personalized messages. Go to the member's profile and click on the 'Send Message' link to send a personalized message to the other member, expressing your interest.
Q.How will I know if a member has accepted my interest request?
You will be notified via email/SMS if the member accepts your interest. You will also be informed of this when you log in to your profile. You can view how many members have accepted/declined your interest in 'My Home'.
Q.Can I 'Decline' a member's interest which I have already accepted?
Yes, you can 'Decline' a member's interest, after cancelling the 'accept' message.
Q.Is it possible to 'Accept' an already declined interest?
Yes, you can 'Accept' a member's interest, after cancelling the 'Decline' message.
Q.Can I cancel a wrongly sent interest message?
Yes, you can cancel any sent messages within 24 hours.
Q.When I cancel a sent message, what happens on the receiver's page?
Your message will be visible in the interest received page, but it never opens or responds at any time.
Q.How can I view the members to whom I have sent a message?
Your recent sent messages and responded messages are visible in the 'Interest Sent' section.
Q.Why does the message show the 'Interest Message Expired' status?
After receiving an interest message, you must respond within 30 days; otherwise, the message will expire, and you will no longer be able to reply.
Q.Does a sent interest message expire after some time?
Yes, the interest message will expire 30 days after it is sent. After this period, you can resend the interest to the candidate if you'd like to reconnect.
Q.Can I find all of the interest received messages in 'Interest Received page'?
Yes, you can find the interest received messages in your 'Interest Received Page'.
Q.Can I send a second interest message to a member?
Yes, you can resend the interest message 30 days after it was first sent.
Q.Can I reply to an accepted message?
Yes, you can reply with a personalized acceptance message.
Q.What is the use of the 'Respond Later' button?
If you require more time to respond to a particular member's message, you can click the 'Respond Later' button. This message will be stored in your Interest Received page, so that you can respond whenever you feel like.
Method to Contact
Q.If I am a Chavara Matrimony.com member, how many ways are there to contact a suitable match?
By contacting candidate(s) through the chavaramatrimony.com website.
By visiting any of the Chavara Family Welfare Centre Branch Offices.
By contacting candidate(s) through our Customer Care Executives.
Q.How do I get in touch with members of my interest?
Login using your ’’CHAVARA ID’’ and ’’Password’’. Search for your matches. In the search results page, click on the ’’More Details’’ link. After opening the candidate profile, click on ’’Send Message’’ button to send a message to the member, expressing your interest.
Q.How can I get the contact details of other members such as Phone No. and address?
If you are a Premium member you can view other member’s phone number and address. Contact details is available in website, Mobile App or branch offices.
Q.I am a non-member. Is it possible for me to contact a member?
No, as a non-member you can only search a few profiles but to contact them, you have to be a premium member in ChavaraMatrimony.com.
Profile/Photo Updation
Q.How many photos can I add?
You can add up to 13 photos in your profile - One profile photo, nine album photos and three family photos. The maximum size allowed per photo is 30 MB.
Q.How do I add a photo to my profile?
Login using your 'Chavara ID' and 'Password'. Click on the 'Manage Photo' menu. Click the 'Browse' button and select the main photo first. (Photo should be in PNG/GIF/JPG/JPEG/WebP format) Click 'Upload Photo'. Crop your photo as required. After uploading the ‘Profile Photo’ you can also add photos to the album repeating the above steps.
Q.How do I crop photos?
For Main Photo: Move the cursor and select the image focus of your face only. For Album Photo: Crop is optional and move the cursor and select the entire image within the rectangle shape. For Family Photo: Crop is optional and move the cursor and select the entire image.
Q.What is the photo validation process?
Every photo inserted in our website/App involves a manual screening. We allow it to be displayed only on the basis of its adherence which matches of our terms and conditions. The turnaround time for validation is 24 working hours. Only after the photo is validated, will it be available for all the members to see.
Q.What are the other ways to add photos?
You can e-mail your photo to: [email protected] with your Chavara ID Or Send it to our WhatsApp number: 9995777037 Or If you do not have a digital (scanned) photo, visit any of our branch offices and submit your photo directly.
Q.How do I protect my photo?
The ‘Photo protection’ option lets you decide who can view your photo. You can choose to hide your All photos, Album photos, and Family photos. Only those who have sent you a photo request and whom you've accepted will be able to view the photos you've shared.
Q.I have received a photo view request from another member, how can I accept it or give permission?
You can approve their photo view request by going to the 'Photo Request' page.
Q.How do I modify/update my profile?
Follow these steps to modify/update your profile contents: Login using your 'Chavara ID' and 'Password'. Go to 'My Home' and Click on dropdown link to get ‘View & Edit my profile’. You can edit/modify the profile contents that are displayed and confirm it by clicking on the 'Submit' button.
Q.Are there any restrictions on updating your profile?
Yes, the following fields can only be updated after our verification: Name, Gender, Age, Marital Status, Education, Height, Father & Mother Name and Residence Phone no.
Q.How can I change my password?
Login using 'Chavara ID' and 'Password'.
On the 'My Home' page Click on dropdown menu and choose ‘profile settings’.
Click on “Change Password”.
Enter your current password and type your new password and confirm the same. Click on 'Submit' button.
Your Password must have 6 to 14 characters with a mix of letters, numbers & symbols.
Your new password will be immediately activated.
The devices you are logged into require a new password.
Q.How do I delete my profile?
Login using your ’’Chavara ID’’ and ’’Password’’.
On the ’’My Home’’ page click on 'Profile settings' and choose ’’delete my profile’’ .
Choose the reason for deleting.
Click on the ’’Submit’’ button. Your profile will be immediately deleted.
Q.Is it possible to restore a deleted profile?
The profile once deleted from our database cannot be restored/reactivated. But if you have any valid reasons to reactivate your profile, please send a mail request to [email protected].
Q.How will my profile be viewed by others?
Free members can view all your details except your Family Details & contact details. Premium members can view all your details including telephone number (excluding e-mail ID’s).
Q.I have received irrelevant matches to my email, how can I correct it?
You will get relevant matches with updating requirements properly.
Login with your 'CHAVARA Id' and 'Password'.
Click 'view & edit my profile' and then click “Edit” button on Requirements section.
After you finish updating, click “Submit” button.
Payment
Q.What are the different payment modes?
You can make online payments through credit card/debit card and net banking/UPI. Anywhere Banking and Money Exchange are easy ways to transfer funds to us. You can also make the payment to any of our branch offices, through cash, debit/credit card, cheque or DD/MO. Payments should be sent in Indian currency only.
Q.Is online payment secure?
Yes! Our Payment gateway (CC Avenue, Fed-E-Gate, PayU & Paypal) provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology, which ensures that all transactions are secure. Make online payment now.
Q.What is anywhere banking? How do I make a payment through this service?
Anywhere banking is anywhere cash remittance through a bank’s network branches. We accept payments only through Federal bank, Kotak or IDBI Bank network branches.
Q.Is it possible to visit Chavara Family Welfare Centre offices and make the payment, personally?
Yes, you are most welcome to visit any of our offices to make the payment and clear your doubts or queries. Please Click here for our office addresses.
Q.I'm not able to make the online payment through my card even though it is a valid one. Why?
It could be due to entered incorrect information of your card. Please check and try again. If you continue having problems, try with other payment gateways. Check for other suitable payment options to upgrade your profile to Premium Membership. If the problem persists, contact our support team.
Q.How long does it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier?
Your profile will be upgraded once we receive the payment. If you have made the payment and your profile is still not upgraded, please Contact us along with your payment details. We will try to resolve the issue.
Q.Why am I still a Free Member even after making the online payment?
After receiving your payment, we will activate your profile immediately after the successful telephonic verification of the profile through the number you have provided. But if you were not available on phone or we find any glitches in the information provided by you, we might withhold the profile being upgraded. Your profile will be upgraded only after a successful verification of your credentials. You will then receive a confirmation mail with including your new login information.
live Chat
Q.How do I chat?
Live chat will be available to you only if you are a premium member. You can follow these steps to chat:
Login using your 'ChavaraID' and 'Password'
Go to any search option to view the online members who match your search criteria
Send chat requests to the interested members. If they accept your request, you can start chatting.
Q.Can a free member chat with others?
No. only premium members are allowed to chat with other premium members.
Q.How do I know who is online?
Follow these steps to know who all are online:
Login using your 'ChavaraID' and 'Password'
Click on the 'Search' link on top of the page and choose 'partner search'
Select 'Who is Online' options
You can see a list of 'Online Members' in the search matching your criteria
Search from the list of online members and chat with them
Also, when you search for a member using other search options, there will be an 'Online Now' green indicator in their profile which indicates that they are online and available to chat. You can send them a chat request.
Q.How to accept a chat request?
Click on the menu 'Messages' and choose the 'chats' link on top of the page to view chat requests and you can accept it.
Q.Can I remove a chat friend from the chat list?
Yes, you can remove any chat friend from your chat window.
Open chat widget and use 'Block' option to remove a candidate.
View and manage chat friends on that page.
Q.What is video chat?
Video chat is a facility to have a face-to-face conversation over a computer, tab, mobile, or any such electronic device. It helps you connect with your matches all around the globe.For starting a video chat: Click on the 'video icon' on the top of the chat window. If your partner is available, you can view a video soon or if not available you can view a message 'not available'.
CFWC Digital Magazine
Q.What is ‘Chavara Weekly Digital Magazine’?
Chavara Digital Magazine consists of the basic details and photograph of each member/bride and groom registered in ChavaraMatrimony.com. Chavara Digital Magazine is published weekly, on every Saturday.
Q.What are the basic requirements to be followed to publish a candidate’s details in Chavara Weekly Digital Magazine?
To publish your details in the Chavara Weekly Digital Magazine, you should be:
- A premium member.
- Your profile must have a minimum of one photograph.
- The details you provide should be valid.
Q.Can I publish my photo once again in the Weekly Digital Magazine?
Yes, you can publish your photograph either through ordinary insertion or premium profile with an extra charge applicable for these insertions. Please Contact Executive Editor: 0484-4080320 / PRO-9349910776 during regular office hours.
E-mail: [email protected].
Miscellaneous
Q.What is a “Notification”?
Notifications provide information related to a candidate’s profile, such as receiving a message from a candidate or updates about offers or discounts on your membership.
How do I block a profile
Login using your "Chavara ID" and "Password"
Use search by ID to locate the candidate profile or
After opening the member’s primary details, click on the link “Block Profile” under privacy features.
All blocked profiles are displayed under the "Activity" section, in the "List" sub-menu, and on the "Blocked Profiles" page. You can unblock them at any time.
Can I use my matrimonial profile for my siblings or friends
The Chavara ID identifies each person uniquely so you can’t use your profile for others. Please register separate profiles for you and your sibling/friend.
Why am I not receiving email alerts to my mailbox
Confirm whether any email ID has been added in your profile. If it is already added, please verify using OTP. Check your mail for spam/bulk folder. In case emails from us are directed to your spam folder; click "Not Spam" in your inbox/mail option.
How do I Shortlist profiles
Login using your matrimonial "Chavara ID" and "Password".
After opening candidate profile, click on the link "Add to shortlist" and enter the comment for future references.
All shortlisted profiles are displayed under the "Activity" section, in the "List" sub-menu, and on the "Shortlisted Profiles" page.
Q.How do I delete Shortlisted profiles?
You can delete the profile from the Shortlisted profile list.
Q.How do I contact customer support?
ChavaraMatrimony.com is eager to help you find your partner at the earliest. Customer Support is always a top priority to us. You can feel free to contact our customer care team through Call:
Toll-Free
Live Chat Support
Write To Us
Toll-Free
Live Chat Support
Write To Us
Q.Do we have a matchmaker/agent/third party?
No, there is no third party between ChavaraMatrimony and You.
Q.What are the benefits of Re-registration?
When you re-register, you can:
Continue to access your matrimonial profile and get premium membership features.
You can choose three types of re-registration plans – Diamond, Gold Plus, and Gold. Click here for more details.
You can re-register with less fees compared with fresh payment.
Q.Which are the places where Chavara Family Welfare Centre has its branch offices?
We have branches at:
Alappuzha.
Angamaly.
Bangalore.
Calicut
Chalakudy.
Changanacherry.
Cherthala
Coimbatore
Irinjalakuda.
Kanjirappally.
Kannur.
Kattappana.
Kollam.
Kothamangalam.
Kottayam.
Kuravilangad.
Mumbai.
Nilambur.
North Paravur
Pala.
Palakkad.
Pathanamthitta.
Pavaratty.
Thodupuzha.
Thrissur.
Thiruvananthapuram.
Wayanad.
Wadakkancherry
All branches are controlled by the Head Office at Ernakulam.
Q.What shall I do if I face an error while using Chavara Matrimony.com?
We regret the inconvenience you had to face while trying to use our services. We request you to report this error to our Customer Support team with the URL, which leads to the error message.
Q.What is “Photo Match”?
Photo Match will help you to identify how your photo matches with your interested candidate.
Q.I am a non-Christian. Can I register in ChavaraMatrimony.com?
No, we are only providing matrimonial services to the Christian Community.
Q.What is Profile filter?
The purpose of a profile filter is to help you to decide the type of members who can contact and view your profile. This option is available only for premium members.